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Deposit Policy
Deposit Required to Begin
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A 50% non-refundable deposit is required before design work begins.

Your deposit secures your project on my schedule and covers:

  • Research and planning

  • Initial design concepts

  • Time reserved for your project

  • Creative preparation

Projects will officially begin once:

✅ Deposit is received
✅ Project details are submitted
✅ Photos/logos/text are provided

The remaining balance is due before final files are delivered.

For projects under $75, full payment may be required upfront.

Refund Policy

Because design work is custom and time-based, refunds are limited.

Deposits

Deposits are non-refundable once work has started.

After Proof Delivery

Once a proof has been created and sent, no refunds are available.

If Client Cancels Before Work Begins

If payment is made and work has not started, a refund may be issued minus processing fees.

If Project Becomes Inactive

Projects inactive for 30 days without communication may be considered closed.

A restart fee may apply.

Revision Policy

Every project includes 2 rounds of revisions unless otherwise stated.

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Revisions include:

  • Text updates

  • Color adjustments

  • Font changes

  • Minor layout tweaks

  • Small photo swaps

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Revisions do not include:

  • Entire redesign

  • Changing project direction completely

  • Rebuilding from scratch after approval

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Additional revision rounds:

$20–$50 each depending on project size.

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Prompt feedback helps keep projects moving.

Rush Order Policy

Rush projects are welcome when availability allows.

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Rush timeline examples:

Need Date     Rush Fee

72 hours               +25%

48 hours               +35%

24 hours               +50%

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Rush fees prioritize your project ahead of standard scheduling.

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Availability is not guaranteed.

Copyright & Design Usage Policy

All custom designs remain the creative work of Light the Way Collective until final payment is received.

After payment:

Clients receive permission to use finished designs for:

✅ Ministry promotion
✅ Artist promotion
✅ Social media
✅ Websites
✅ Print materials
✅ Merchandising (if agreed)

Clients may not:

  • Resell artwork as-is

  • Transfer artwork to another designer without permission

  • Remove branding/watermarks from unpaid proofs

  • Claim original design creation unless agreed

I may showcase completed work in portfolio, website, or social media unless requested otherwise.

Client Photo Permission Policy

By submitting photos, you confirm that:

  • You own the photos OR

  • You have permission to use them

This includes:

  • Group photos

  • Artist headshots

  • Church building photos

  • Logos

  • Event photos

The client is responsible for photo rights and permissions.

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Light the Way Collective is not responsible for copyright claims on client-provided images.

Final File Delivery Policy

Final files are delivered once:

✅ Balance is paid in full
✅ Final approval is received

Possible file types:

  • PNG

  • JPG

  • PDF

  • Transparent PNG

  • Print-ready PDF

  • Web graphics

Files are typically delivered by:

  • Google Drive folder

  • Email attachment

  • Download link

Please download and save your files promptly.

Project folders may be archived after 90 days.

Canva Editable Template Access Policy

Editable Canva access is optional.

Included

Most projects include:

  • Final exported graphics

Optional Add-On

Canva editable template link:

+$25–$100 depending on project

Editable Canva access includes:

  • Template duplication link

  • Font notes

  • Basic instructions

Client is responsible for:

  • Canva account

  • Editing after delivery

  • Keeping template organized

Custom templates may not be resold or redistributed.

Print Responsibility Policy

Light the Way Collective provides design files.

Clients are responsible for:

  • Choosing printer

  • Approving printer proof

  • Final print quantities

  • Paper/shirt/item selection

  • Shipping timelines

I prepare files to standard print sizes when requested.

Because printers vary, I cannot guarantee final print color or vendor-specific results.

Please review proofs carefully before approval.

Once approved and printed, Light the Way Collective is not responsible for printing errors or vendor mistakes.

Turnaround Time Policy

Turnaround begins once:

✅ Deposit paid
✅ Details submitted
✅ All materials received

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Estimated turnaround:

    Project                                     Time

Single social graphic         1–2 business days

Flyer                                      2–4 business days

Promo pack                         3–5 business days

Logo refresh                        5–7 business days

Branding package              1–2 weeks

Website graphics                 varies

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Turnaround may shift based on:

  • Project complexity

  • Current schedule

  • Revisions

  • Missing content

  • Holidays/events

Prompt replies help projects stay on track.

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